I take pride in my handcrafted ceramics, but if you are not completely satisfied with your purchase, I'm are here to help! You may request a refund within 5 days of receiving your item. To be eligible for a refund, the item must be unused, in its original condition, and in the original packaging. Please provide proof of purchase and images of any damage at Lazytingsstudio@gmail.com. Once I receive your return, I will inspect the item and process your refund within 5-7 business days.